We'll direct you through the claim process.

This guide will ask you a question and based upon your answer show you another concern or result.

Before you begin, examine if you're eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might need to supply supporting files to progress your claim.

We'll let you understand the result of your claim. We'll send a message to your myGov Inbox.

If you don't get electronic letters, we'll send you a letter in the mail.

If you think we've made a mistake you can ask us to review our choice.

We can help if you're in financial hardship or need special support while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Candidate plan in location?

To declare on someone else's behalf you must be authorised.

The person you're declaring for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You need to have a plan in place to claim on somebody else's behalf.

The individual you're declaring for will require to begin the procedure. Check out how to add a Candidate arrangement using your online account.

7: Do you desire to declare online?

The easiest method is to claim online.

8: You can declare over the phone

If you can't declare online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you're feeling weak, or require to isolate yourself at home, please don't visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: employment Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account linked to Centrelink. If you do not have a myGov account, it's simple to develop one.

To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, select View and link services.

1. Under Link a service discover Centrelink and choose Link.
2. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
3. Select Centrelink from your linked services.
4. Select Make a claim or view declare status, then Make a claim.
5. Under Job Seekers select Get going.
6. Select Get JobSeeker Payment then follow the prompts to complete your claim.
   
   13: Create a myGov account and show who you are to link to Centrelink
   
   To declare a payment you require a Centrelink online account linked to myGov. If you do not have a myGov account, it's easy to develop one.
   
   Follow these actions.
   
   1. Go to myGov and select Create an account.
7. Read the Regards to use. If you accept the terms, select I agree.
8. Enter your email address, then validate this address using a code we email to you. Your myGov account need to utilize an unique email address. You can't utilize the same e-mail for another myGov account.
9. Enter your mobile number, if you have one. If you go into a number you'll get a code sent out to it each time you sign in to your myGov account.
10. Create a password and 3 secret concerns and get in answers.
11. You've produced your myGov account, select Continue to myGov.
    
    After you prove who you are through myGov by entering some details about you, you'll get a CRN. We'll inspect if you currently have a CRN or develop one and link Centrelink to your myGov account.
    
    14: Prove who you are to link Centrelink
    
    1. In myGov, select Continue from the Government assistance for Coronavirus alert.
12. Select I need a CRN.
13. Follow the prompts to enter your identity information.
14. Enter details from your Medicare card.
15. Enter some individual details and we'll inspect them versus our records.
16. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
17. You'll require identity details from among these files: - existing Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You'll also require identity details from one of these files:
    
    - Australian driver licence
21. ImmiCard issued by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now start your claim for a payment. Before you can submit your claim, you'll need to go to a service centre to finish our identity requirements. You'll need to offer us an acceptable picture identity file as well as any other files we may ask for.
    
    If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to claim after you create your myGov account and link to Centrelink
    
    16: Is your myGov account linked to Centrelink?
    
    You require to connect your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
    
    18: Sign in to myGov and show who you are to connect Centrelink
    
    To declare a payment online, you'll need to do both the following:
    
    - link your Centrelink online account to myGov
23. show your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is presently the only Digital Identity company that supplies the strong level Digital Identity required for Centrelink.
    
    Download and utilize the myGovID app to get a strong level Digital Identity. You'll need to enter your personal information, details from your identity documents and confirm your photo.
    
    Discover how to set up the myGovID app on the myGovID site.
    
    Once you have a strong level Digital Identity, follow these actions to link Centrelink and employment show your identity.
    
    1. Sign in to myGov.
24. Select View and link services, then choose Centrelink.
25. Give your grant share your details with Centrelink.
26. Select No to Do you have or understand your CRN?
27. Select Get begun in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other information about you.
    
    If you can't show your identity online, call us on the Centrelink Employment Services line.
    
    19: How to declare after linking Centrelink to your myGov
    
    Once your Centrelink online account is connected to myGov, you can use online.
    
    1. Sign in to myGov.
30. Select Make a claim or view claim status, then Make a claim.
31. Under Job Seekers choose Start.
32. Select Get JobSeeker Payment then follow the triggers to finish your claim.
    
    20: Check in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is connected to myGov, you can use online.
    
    To do this:
    
    1. Check in to myGov.
33. Select Make a claim or view declare status, then Make a claim.
34. Under Job Seekers select Start.
35. Select Request JobSeeker Payment and follow the prompts to complete your claim.
    
    We'll tell you if you need to do anything else to finish your claim. We might ask you submit supporting documents to submit your claim.
    
    You can complete these steps up to 13 weeks before your scenarios change. You can then send your claim 14 days before your situations alter. We'll call you to advise you to do this.
    
    21: Sign in to myGov and link to Centrelink with your CRN to claim
    
    To declare a payment you require a Centrelink online account connected to myGov. When you have a CRN we can produce a Centrelink online account for you and connect it to your myGov.
    
    Follow these steps:
    
    1. Check in to myGov.
36. Select View and link services, then choose Centrelink.
37. Select I have a CRN and follow the prompts to to your myGov account.
38. Select Centrelink from your connected services.
39. Select Make a claim or view claim status, then Make a claim.
40. Under Job Seekers select Start.
41. Select Make An Application For JobSeeker Payment and follow the prompts to complete your claim.
    
    We'll tell you if you require to do anything else to finish your claim. We might ask you for supporting files to submit your claim.
    
    22: After you claim by phone
    
    We'll call you if we need more information.
    
    We'll send you a letter to let you understand your claim outcome. If your claim achieves success, we'll let you understand:
    
    - when you'll get your very first payment
42. just how much you'll get.
    
    23: After you claim online
    
    After you send your claim online, you'll get an invoice informing you:
    
    - the ID number of your claim
43. the date we approximate your claim will be total.
    
    If your Centrelink online account is connected to myGov, sign in now to track your claim online.
    
    Sign in to myGov
    
    You can also use the Express Plus Centrelink mobile app.
    
    If you don't concur with our choice call us on the Centrelink Employment Services line. If you still don't agree, you can ask us to review our decision.
    
    To do your organization with us, develop a myGov account and link it to Centrelink.
    
    You require to show your identity before you claim a payment or service.
    
    When you claim a payment or service, we'll ask you for some files to support your claim.
    
    If you or your partner stop work, or modification from full time to casual work we'll need a Work Separation Certificate from you in some scenarios.
    
    You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, upgrade your details and get payments for you.