How to Claim

We'll guide you through the claim process.

This guide will ask you a concern and based upon your response reveal you another question or outcome.

Before you begin, inspect if you're qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might need to provide supporting documents to advance your claim.

We'll let you understand the outcome of your claim. We'll send a message to your myGov Inbox.

If you don't get electronic letters, we'll send you a letter in the mail.

If you believe we have actually slipped up you can ask us to review our decision.

We can help if you're in financial hardship or require special support while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Candidate plan in place?

To claim on someone else's behalf you need to be authorised.

The person you're claiming for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You need to have an arrangement in location to claim on someone else's behalf.

The individual you're claiming for will require to start the procedure. Check out how to add a Nominee plan utilizing your online account.

7: Do you want to claim online?

The easiest method is to declare online.

8: You can declare over the phone

If you can't claim online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you're feeling unwell, or job require to separate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you need a myGov account linked to Centrelink. If you don't have a myGov account, it's easy to create one.

To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, choose View and job link services.

Under Link a service find Centrelink and choose Link.
Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
Select Centrelink from your connected services.
Select Make a claim or view declare status, then Make a claim.
Under Job Seekers choose Get going.
Select Request JobSeeker Payment then follow the triggers to finish your claim.

13: Create a myGov account and show who you are to link to Centrelink

To claim a payment you need a Centrelink online account linked to myGov. If you don't have a myGov account, it's simple to create one.

Follow these steps.

1. Go to myGov and choose Create an account.
Read the Terms of use. If you consent to the terms, choose I concur.
Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account must use a address. You can't use the same email for another myGov account.
Enter your mobile number, job if you have one. If you get in a number you'll get a code sent to it each time you check in to your myGov account.
Create a password and 3 secret concerns and get in answers.
You have actually created your myGov account, select Continue to myGov.

After you show who you are through myGov by getting in some details about you, you'll get a CRN. We'll inspect if you currently have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
Select I require a CRN.
Follow the triggers to enter your identity details.
Enter info from your Medicare card.
Enter some personal information and we'll inspect them versus our records.
We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
You'll need identity information from among these files: - existing Australian passport
Australian birth certificate
Australian citizenship certificate
Australian visa.

You'll likewise need identity details from one of these files:

- Australian motorist licence
ImmiCard released by the Department of Home Affairs
Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you'll require to visit a service centre to complete our identity requirements. You'll need to give us an appropriate image identity document in addition to any other files we might request for.

If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you produce your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don't have one or job can't remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and prove who you are to link Centrelink

To declare a payment online, you'll require to do both the following:

- link your Centrelink online account to myGov
show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity company that supplies the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your individual information, details from your identity files and validate your image.

Learn how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and show your identity.

1. Sign in to myGov.
Select View and link services, then choose Centrelink.
Give your authorization to share your information with Centrelink.
Select No to Do you have or know your CRN?
Select Begin in the Digital Identity (Recommended) box.
Connect your Digital Identity to myGov.
Enter other details about you.

If you can't show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

1. Check in to myGov.
Select Make a claim or view claim status, then Make a claim.
Under Job Seekers select Begin.
Select Look For JobSeeker Payment then follow the triggers to complete your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can apply online.

To do this:

1. Check in to myGov.
Select Make a claim or view claim status, then Make a claim.
Under Job Seekers choose Get going.
Select Obtain JobSeeker Payment and follow the triggers to complete your claim.

We'll inform you if you need to do anything else to complete your claim. We may ask you send supporting documents to send your claim.

You can finish these actions up to 13 weeks before your circumstances alter. You can then submit your claim 14 days before your circumstances change. We'll call you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To declare a payment you require a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and connect it to your myGov.

Follow these actions:

1. Check in to myGov.
Select View and link services, then choose Centrelink.
Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
Select Centrelink from your linked services.
Select Make a claim or job view declare status, then Make a claim.
Under Job Seekers select Get going.
Select Get JobSeeker Payment and job follow the prompts to finish your claim.

We'll tell you if you need to do anything else to finish your claim. We may ask you for supporting files to send your claim.

22: After you claim by phone

We'll contact you if we need more details.

We'll send you a letter to let you know your claim outcome. If your claim is effective, we'll let you understand:

- when you'll get your very first payment
just how much you'll get.

23: After you declare online

After you submit your claim online, you'll get a receipt telling you:

- the ID variety of your claim
the date we approximate your claim will be total.

If your Centrelink online account is connected to myGov, indication in now to track your claim online.

Check in to myGov

You can likewise utilize the Express Plus Centrelink mobile app.

If you do not agree with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our choice.

To do your business with us, create a myGov account and job link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you claim a payment or service, we'll ask you for some files to support your claim.

If you or your partner quit working, or change from full time to casual work we'll need a Work Separation Certificate from you in some scenarios.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, upgrade your information and get payments for you.