How to Claim

We'll direct you through the claim process.

This guide will ask you a question and based upon your answer reveal you another concern or outcome.

Before you begin, inspect if you're eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might need to provide supporting documents to progress your claim.

We'll let you know the outcome of your claim. We'll send out a message to your myGov Inbox.

If you do not get electronic letters, we'll send you a letter in the mail.

If you think we have actually slipped up you can ask us to examine our choice.

We can assist if you're in monetary challenge or require unique support while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Candidate plan in location?

To claim on someone else's behalf you need to be authorised.

The individual you're declaring for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You need to have an arrangement in place to declare on someone else's behalf.

The person you're declaring for will need to start the procedure. Read about how to include a Candidate plan using your online account.

7: Do you desire to claim online?

The most convenient method is to declare online.

8: You can claim over the phone

If you can't declare online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you're feeling weak, or require to separate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To declare a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, it's simple to produce one.

To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink connected to your . If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, select View and link services.

Under Link a service find Centrelink and choose Link.
Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
Select Centrelink from your linked services.
Select Make a claim or view declare status, then Make a claim.
Under Job Seekers choose Get Started.
Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and show who you are to link to Centrelink

To declare a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it's easy to create one.

Follow these steps.

1. Go to myGov and choose Create an account.
Read the Terms of use. If you consent to the terms, choose I agree.
Enter your email address, then validate this address utilizing a code we email to you. Your myGov account should utilize a distinct email address. You can't utilize the same e-mail for another myGov account.
Enter your mobile number, if you have one. If you enter a number you'll get a code sent out to it each time you check in to your myGov account.
Create a password and 3 secret questions and enter answers.
You've created your myGov account, choose Continue to myGov.

After you show who you are through myGov by going into some information about you, you'll get a CRN. We'll check if you already have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, select Continue from the Government support for Coronavirus alert.
Select I need a CRN.
Follow the prompts to enter your identity details.
Enter information from your Medicare card.
Enter some individual information and we'll inspect them versus our records.
We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
You'll need identity details from among these documents: - current Australian passport
Australian birth certificate
Australian citizenship certificate
Australian visa.

You'll likewise need identity information from one of these files:

- Australian driver licence
ImmiCard released by the Department of Home Affairs
Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can send your claim, you'll require to check out a service centre to finish our identity requirements. You'll require to give us an acceptable picture identity file as well as any other documents we might ask for.

If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you develop your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and show who you are to link Centrelink

To claim a payment online, you'll require to do both the following:

- link your Centrelink online account to myGov
show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity company that offers the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You'll require to enter your personal details, information from your identity files and verify your image.

Learn how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and prove your identity.

1. Check in to myGov.
Select View and link services, then choose Centrelink.
Give your grant share your details with Centrelink.
Select No to Do you have or know your CRN?
Select Begin in the Digital Identity (Recommended) box.
Connect your Digital Identity to myGov.
Enter other information about you.

If you can't prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

1. Sign in to myGov.
Select Make a claim or view declare status, employment then Make a claim.
Under Job Seekers select Start.
Select Look For JobSeeker Payment then follow the triggers to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can use online.

To do this:

1. Check in to myGov.
Select Make a claim or employment view declare status, then Make a claim.
Under Job Seekers choose Start.
Select Request JobSeeker Payment and employment follow the prompts to finish your claim.

We'll inform you if you require to do anything else to complete your claim. We may ask you send supporting documents to send your claim.

You can finish these steps up to 13 weeks before your circumstances alter. You can then submit your claim 2 week before your circumstances change. We'll call you to advise you to do this.

21: Check in to myGov and link to Centrelink with your CRN to declare

To declare a payment you require a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online account for you and link it to your myGov.

Follow these steps:

1. Check in to myGov.
Select View and link services, then select Centrelink.
Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
Select Centrelink from your connected services.
Select Make a claim or view claim status, then Make a claim.
Under Job Seekers choose Begin.
Select Obtain JobSeeker Payment and follow the prompts to complete your claim.

We'll tell you if you need to do anything else to finish your claim. We may ask you for supporting documents to send your claim.

22: After you claim by phone

We'll call you if we need more details.

We'll send you a letter to let you know your claim outcome. If your claim succeeds, we'll let you understand:

- when you'll get your very first payment
how much you'll get.

23: After you declare online

After you send your claim online, you'll get a receipt telling you:

- the ID number of your claim
the date we estimate your claim will be total.

If your Centrelink online account is connected to myGov, sign in now to track your claim online.

Check in to myGov

You can likewise utilize the Express Plus Centrelink mobile app.

If you don't concur with our decision call us on the Centrelink Employment Services line. If you still don't concur, you can ask us to review our choice.

To do your business with us, produce a myGov account and link it to Centrelink.

You need to prove your identity before you declare a payment or service.

When you declare a payment or service, we'll ask you for some files to support your claim.

If you or your partner stop work, or employment modification from full-time to casual work we'll require an Employment Separation Certificate from you in some situations.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, upgrade your details and get payments for you.