This file discusses how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as soon as possible online via the Services Australia site.

To qualify for JSP an individual need to:

- be of qualifying age for JSP

• fulfill Australian house requirements for JSP
• be unemployed, and
• looking for work and prepared to participate in activities that increase their possibilities of finding a task, or
• unable to work, study or try to find work due to medical condition, illness or injury, or
• employed or studying complete time and are not able to carry out these due to a medical condition, illness or injury and work or study to go back to
  
  If the client has suggested they are not able to work due to a short-lived inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers declaring JSP
  
  A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their below the JSP earnings test cut-off
  
  For example, a self-employed DSP client is still working 30 hours each week, however their income has actually reduced. See Rates and Thresholds.
  
  In all cases, inspect if the client is eligible to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being certified they must provide their bank account balances, proof of earnings and employment separation details.
  
  Customers can start an early claim online. They will be able to complete Your personal information, Your scenarios and Your monetary information.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to address in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or send the claim online till within 2 week of being qualified for JSP. They will get a suggestion notice 2 week before the eligibility date.
  
  A detained person may lodge a claim up to 3 weeks before release from prison. These claims are not thought about early claims as the customer is certified but not payable when they declare.
  
  Customers transferring from an existing income assistance payment can lodge an early claim approximately 28 days before the date of credentials.
  
  Online claims
  
  Customers must develop a myGov account and connect their Centrelink online account to it.
  
  Once the customer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:
  
  - sign in to myGov and access their linked Centrelink online account
• ensure their individual details are appropriate. From the menu, select the My information > Personal and contact information > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a decreased question set as part of their online claim if they are:
  
  - presently in receipt of an income support payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a job is presented to the consumer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their present payment.
  
  The task will enable the client to carry out a structured claim procedure to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for job consumers considered unable or unsuitable to complete an online claim or candidates. ACC ought to also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC implies:
  
  - the consumer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a customer start a claim which can then be completed by the consumer in their Centrelink online account
  
  Remote consumers
  
  If the client resides in a remote location and usually uses a representative, Remote Service Centre, or phone to do company and is unable or inappropriate to finish an online claim, the consumer needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group supplies specialised remote service for identified remote clients.
  
  The consumer needs to have:
  
  - the remote indication showing on the Customer Overview, or
• a residential address in a remote place
  
  To examine the address remains in a remote location:
  
  - browse the town name in Office Locator
• see the Towns Result List
• view the Remoteness column
  
  Customers with candidate arrangements
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is claiming on behalf of a person, encourage the nominee to assist the individual claim JSP utilizing the person's Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some scenarios, it may not be reasonable for a client to finish all Required jobs prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.
  
  If the consumer has actually moved address within the previous 26 weeks, job Services Australia must figure out if they have actually minimized their employment prospects by moving to a new location.
  
  If this is the case, the Service Officer should investigate a possible MALEP employment related exclusion duration.
  
  Unemployed due to a voluntary act or job misbehavior
  
  If the client has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, job a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have happened.
  
  Do not produce compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to identify a non-compliance occasion has occurred.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most task seekers undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job candidates who are eligible for a referral to a Workforce Australia or other expert company, job will have a preliminary consultation booked during the Participation Interview. Attending this very first supplier consultation is called the task candidate's RapidConnect requirement.
  
  Most of the times, conference RapidConnect requirements will identify the start date of the job candidate's income support payment. Note: this goes through task applicants meeting any waiting durations and certification requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task applicants to the Workforce Australia online employment service. This omits task candidates living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have been getting an earnings support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will instantly compute this and use the proper rate for qualified customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may provide to clients throughout their online claim. Employer information, job name and ABN, will exist to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the option to validate the company within the claim. If a client verifies the company, as soon as on payment, STP pre-filled income will be provided to the consumer when they report. If the client does not verify the company, when on payment, the STP company might provide to the client again when they report.